Creative Thoughts

Archive for the ‘work’ Category

Starting today, Monday my work schedule is now 3 am up to 12:00 pm.
Whew! Our supervisor realized I am just a walking distance from work and so she placed me on this schedule. I don’t know what to say. I was shocked when I first saw the final schedule. I was like, okay, okay. I can do this. But, deep inside I was really not so convinced. I waked up very early, 2 am. I had to wake up Ronel too, so I have companion. I can’t walk that 500 steps alone, of course. I am typing this at work, cause we have less calls today due to the holiday season. I hope, this happens everyday. Nah! It takes 10 minutes or more, before the next comes in. Wow, what a nice treat. The advantage of this schedule is that time flies fast, and I still have the rest of the day to spend. That’s about a half day.

We have a new policy at work. Every week, our team leaders and supervisors would choose and vote for the agent of the week. The agent of the week, is the agent who performed well based on metrics such as call handling, average time on calls, attendance, and attitude. I have been nominated by my team leader to be the agent of the week, last last week and last week. So, I am now agent of the week for 2 consecutive weeks. That’s because I got 100 % from QA evaluation, 100 attendance, no late and good overall performance. I never thought I would be recognized. I thought it only goes for the vocal and outgoing type of employees. But, I have proven, that if you do good, you will reap the rewards. This might be a small thing, but nevertheless I appreciate it. I don’t know if I will make it to the Agent of the Month. But If that will happen, whoa, I will really be happy.

I am so happy that we finally transferred to the new house. Whew, I am so tired right now, because right after work I headed to the new home. My mom and husband took care of transferring the things through the help of a guy we paid. But of course I felt tired because when I got back home, I had to do all the arranging, and taking care of the little girl and all those stuff. Every one was busy. We slept late, and of course we never forgot to say thank you to God for taking care of us. We sang a thank you song for him and then slept. I was about to watch a movie I borrowed from Video City, but the cd never played. Too bad. The hubby kept telling me not to watch anymore because he wants to sleep already. Today, is a very tiring day to work, because we had a lot of calls because of some system issues. As in, non stop calls. ** sigh ***. I wanna take a rest. I really am tired, and I feel like I’m gonna get sick. My throat is soar and I have a head ache. I know I just have to take some rest.

My job taught me a lot of things. Though there are times I feel like I am not for this job like when I get stressed out and I get impatient because of a caller who can’t understand no matter how many times you repeat, or an irate guest who makes you angry and irate at the same time, I am grateful for being in this job. I don’t want to focus on the negative. Instead, I want to mention some benefits it gave me

1. On the financial side, we all know that agents earn more than double the income of regular employees. I would say, its triple specially if you are working in a high paying company. But of course, this money goes to our needs. We are even able to buy and afford some wants because of this. I am also able to saved for our future plans.

2. I get to harness my communication skills. I can really compare and see that my speaking skills has radically improved. I can speak up my mind very well now. Blogging has also added up to this, but basically its more on my exposure to speaking to americans. 40 hours a week.

3. My technical knowledge has also improved. I now know how to troubleshoot technical issues. And I know more, about computer related stuff.

4. It taught me to be patient. Yes, I am still struggling on it, but I have improved a lot. I think I am one of the most impatient person. I can’t deal with people who are hard headed and who won’t understand right away. You might see me rolling my eyes. But here, I really learned it. I have to.

There are a lot of other benefits my job gives me. Though, I am not considering for a long time stay here. I am now even planning my way out of it. My dream is to stay at home with baby, and to take care of my family. To be a full time mother, wife, and blogger. But ofcourse, I can’t just give it up just like that.
I have to save, so we can build up a business that will support us financially. I want to go back to school and finish my studies. If you don’ know yet, I was already in 4th year college when I stopped. Yes, a year before graduation and was even expected to graduate with an honor. But that never happened, not because of financial issues, because my education was free. Yeah, I studied in a college owned by Digamon family. Previously it was a corporate of all Digamon family, my dad’s family. But now, it is run by my aunt, my dad’s oldest sister. It was because of some emotional issues and struggles I had with my grandmother. Anyway, I am so happy with my life now, cause I have freedom.
I never thought, I could do this, until I came out my shell and was put in an uncomfortable situation. Left on my own, with only the people I love the most. Yeah, that’s what’s matters most. Where am I going? I don’t know, only God knows. I just rely on him, and take it one at a time. I am not actually aiming for a lot of success. Not the success that you think, career or the like. I am referring to the real success. My definition of it, is to live it the way you want it. And how, do I want to live my life?

The picture above is the original members of Batch 27 who applied and trained to become call center agents in a certain company. There were about 17 of us. We’ve been through a lot of assessments, tests and level ups. And now, only two of us from this original batch are left. Yes, it is indeed true that when the going gets touch, the tough gets going. Those who are weak and who are not that determined, cannot make it through. In the call center world, people come in and out, and I’m really glad I stayed. I am glad that the previous company did not regularized me, which appeared to be a blessing in disguise. Back then, I cried buckets of tears and even came to the point of questioning God and his guidance. God told me to keep on trusting him. After a couple of months, I got hired in another call center. A smaller one than the previous company, but indeed very very much far from the previous one. I am so glad. When it comes to pay, the stress of work, and the relationship of people here, I would say I really would prefer to be here. My batch mates from my previous work, keep on complaining about their salary. But here I am, I have been promoted to LEVEL 2 again, and of course a higher salary with come with that position. Since when I left work from previous company, I never looked back. I just kept on moving on, even if I see their very big building every time I go to work to my present company. I just smile and remember how God has been good to us. Yes, he has been sooo God. Here are the 2 survivors. Both of us, are now LEVEL 2 certified.

WENDY

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