Archive for the ‘profession’ Category
BATCH 27 – CALL CENTER TRAINING
We have been together now for almost a month. We started our pre hire training on October 28, 2007. We were originally 17 from the first day. We had 2 trainers for the pre hire, Miss Jessie and Miss Carmel. In the morning, we had Miss Jessie for the speech development and then we had Miss Carmel in the afternoon for the Customer Service and Communication Training. We were asked to choose an American name, which will be our name in the company. I chose the name Melody, for it reminds me of my beautiful friend. So, from then on, I became Melody. The pre hire training was a 5 day extensive training . On the first day, we were all so quiet except for one guy named Kenneth. He ‘s like a clown and he’s really funny. He even resembles Jim Carrey. Two of our batchmates decided not to continue with the training, for reasons I do not know. On the fifth day, we had our evaluation. It was scary, because if you will not make it there, you will not be able to proceed with the formal training. So, you will not be offered a job contract in the company. The evaluation consisted of oral and written exams, as well as mock calls wherein we pretended to be real technical support representatives while the trainers act as customers. At the end of the day, the announcement was made. Three among us, did not make it. I had mixed emotions then; happiness, sadness, and nervousness. I was happy because I passed, so that means that I would have a chance to go on with formal training. At the same time, I was sad because of the 3 people who did not pass. I felt their disappoinment and their eagerness to be a part of the company. Lastly, I was anxious for the interview with the president, Mr. Ken. It’s the final determinant if we would really pass or not. And guess what? I passed the president’s standards. Mr. Ken saw my potential and burning desire to work for them. And for that, I am eternally greatful. On the other hand, four failed. So, again, we were trimmed down to eight.
The Joy of Being a Teacher

I used to hate the teaching profession. It is because I observed that most teachers get old easily, and they only have very few time for themselves. Aside from the fact that teachers have very small salary. And yet, the responsibility and all the tasks that a teacher is obliged to do, are too big and complicated. This is the reason why, many high school graduating students would rather prefer to take up other courses such as nursing, commerce, computer courses, dentistry etc, which promises big salaries in the future when they finally get the job. And I would say, that I’m one of them. I’m one of those who hated this course. Yet, after more than a year of being in this course, and finally experiencing how it really feels when your already teaching, I learned not only to understand the real value of this profession, but most especially, I’ve learned how to love and appreciate it. It feels good when your students call you “maam”, and and it feels good knowing that you’ve somehow contributed to the development of individuals. So, even if teaching is not an easy profession, even if it requires a lot of effort and time, I would still say that teaching is such a great profession which pays you back something which cannot be bought my money or any material possession.




