Archive for the ‘listening’ Category
Do You Really Listen?
One thing you need to cultivate if you want to be a call center agent is to know how to effectively listen. Most people think that its only about being able to speak well, that counts most in this job. But, based on experience, its not even the whole picture of it. As a call center agent you really need to effectively listen. One thing, I am struggling with and I’m sure with a lot of call center agents. As agents who know about the product and services we are offering we tend to be too informative and talkative to our callers. Talking and talking to show our competency and knowledge, and forgetting to slow down and listen to them as well. If we only listen well, we would be able to help them out better cause we can sure we are hitting the correct target and not just assume. Not listening well, could give you a lot of trouble.
It could be that you might be too preoccupied with another areas of your life, while you are at work, and that could affect your effectiveness. So, you really have to learn it. It’s something which is not impossible nor too hard to achieve, yet many of us neglect it.
Yes, being a call center is not as easy as you think. Every now and then you get bored and tired of your job that you want to quiet. And in cases like this, ellipticals are pretty helpful in diverting your attention. If you are too stressed with your job, just try to unwind and do something else.
