Archive for the ‘kudos call’ Category
I Got My Very First Kudos
I got my very first kudos call, last October 17. What is a kudos call? It is a call wherein your caller will express gratitude and appreciation for all your help and efforts made. It happens rarely, since most callers are in a hurry and so they don’t have time for that. In a kudos call, a caller would ask for a supervisor or manager, and when he or she will be speaking to your supervisor, he will be expressing gratitude, appreciation to the service you showed him.
A kudos call is a sign that you are doing well as a customer service representative. If you got a kudos call, everyone in your company will be emailed and everyone will know about the great job you did. In a year, this is my very first kudos call. I wasn’t really expecting it, cause I do finish calls very fast. The caller was so happy I resolved his issue and thus, he asked for my supervisor.
According to the caller:
was incredibly helpful and very pleasant. No complaints for me… She did a super job and really helped and then you know I really needed help. I just wanted to say that.
The criteria that God my kudos call approved as per our Quality Assurance agent
Appreciation was initiated by the caller.
TSE was very spontaneous during the call which resulted to a smooth call flow.
And you know, whats the best part of it? You’ll get to have 1,000 pesos additional salary for each kudos call you get. 
Amazing, right?
