I got my very first kudos call, last October 17. What is a kudos call? It is a call wherein your caller will express gratitude and appreciation for all your help and efforts made. It happens rarely, since most callers are in a hurry and so they don’t have time for that. In a kudos call, a caller would ask for a supervisor or manager, and when he or she will be speaking to your supervisor, he will be expressing gratitude, appreciation to the service you showed him.

A kudos call is a sign that you are doing well as a customer service representative. If you got a kudos call, everyone in your company will be emailed and everyone will know about the great job you did. In a year, this is my very first kudos call. I wasn’t really expecting it, cause I do finish calls very fast. The caller was so happy I resolved his issue and thus, he asked for my supervisor.

According to the caller:
was incredibly helpful and very pleasant. No complaints for me… She did a super job and really helped and then you know I really needed help. I just wanted to say that.

The criteria that God my kudos call approved as per our Quality Assurance agent

Appreciation was initiated by the caller.

Agent sounded pleasant during the call. She did not only exude technical expertise but displayed good customer service as well.

TSE was very spontaneous during the call which resulted to a smooth call flow.

And you know, whats the best part of it? You’ll get to have 1,000 pesos additional salary for each kudos call you get. Amazing, right?

It takes forever for PLDT to finally install the internet. I have been waiting for it like in 10 years already, and they are just super slow. I’m wondering if I would have problems with their service, if they would be able to provide the kind of service we deserve. It sucks. I am so pissed off with them. I always go home every after shift, excited that its already installed but I’m always disappointed, and I’m just tired. I thought its only 3 days quick install. What? They should not advertise that kind of one liner, if they can’t make it, right? Too stupid. Now, wait and see, and they can really hear me complain. Grrrrrrrrrrrrr!
The phone is actually installed, but they haven’t installed the dsl or internet connection yet, and I have been waiting for it for so long. I am so impatient because of their bad service.

I really wanted to have internet at home already, cause I want to give more time for blogging. I found that this thing keeps me passionate and happier, and you know, it’s just keeps me excited each day. I love to blog, and that has been a sweet escape from the drudgery of work.

Lately, almost anyone who seems me comments that I’m too slim. They’ve been asking what diet pill I am taking. But ofcourse, I’m not taking any. They seem to be desperate for help so I referred them to this diet pill reviews website instead.