Creative Thoughts

Archive for the ‘call center industry’ Category

Hey guys, I have good news, I made it. I passed the Level 1 Certification Test and guess what? i have achieved my goal of being a regular call center agent now. I’m really so happy. Sorry for not checking on you for those days, I was so busy studying. The exam was easy and good thing they did not made it too hard for us, because they really need people right now. I’m now getting closer and closer to my goals. Thanks to God, to my family for the inspiration and to my friends. Thank you to all those who emphatized and wished me luck, may you also succeed in all your endeavors. Thank you for visiting my site, my traffic is generally improving a lot. And that’s all because of YOU. It’s was my dream ever since to be a call center agent. Right now, I have achieved it, and I think I need to step up. Not right now, perhaps someday. Time will tell. I’ll know when it’s the right time. I don’t want to take calls forever. What I like about my job is that I get to practice English a lot. There has been a tremendous improvement and change in my speaking ability. I am happy for that. There are a lot of people who wish to be in call centers, to become customer service representatives or technical support agents, without even thinking of the hardships and challenges of the job. They don’t get information and research about the job, and they just jump into it. During training, they’re so eager, enthusiastic and willing to learn, but when they are already starting to take calls, that’s when reality sets in. They get so pressured that the option they can think of is to back away and find another job. They reasoned, they changed their mind, only to find out that they have applied in another call centers already. I encountered a lot of challenges in this job, I can’t share all of them though. All I can say is I’m proud of call centers agents, specially those who work hard for their family, sacrificing their lifestyle and social life. Yes, I’m a night shift agent and it was really hard for me to adjust. Even until now, I still feel sleepy sometimes, and my body really dropped, because I don’t have appetite due to varying eating schedules and patterns. Another hard part of being a call center agent is to be shouted, cursed and blamed by guests and callers who’s only will is to have their problem solves as soon as possible. Their not pointing the anger to you, its nothing to personal, but it still hurts. And to think that it is human tendency to fight back, it’s really not easy. I salute all call center agents out there, who are trying to make a living and to make the best of their skills. If your planning to become a call center agent, you better start learning how to type fast, how to do multitasking: talking, problem solving, typing at the same time, heck! There are still a lot of things you need to know, but the bottom line is, know what you are getting into.

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